I expect you, like me, have received unpleasant or disagreeable emails. These emails were often sent on the spur of the moment, without thought of the hurt they might cause when the recipient read them. If only the senders of badly worded emails had thought twice about how to avoid email misery at the receiving end before pressing ‘send’.
Email messages are a great way to communicate quickly, but the speed and ease with which they can be sent means they are also easily abused. When you’re writing a report or proposal, it’s going to be checked before it gets sent anywhere. But emails are exchanges of dialogue between two or more parties. They’re like having a live conversation with someone, but it’s silent.